Soluzione realizzata da Soluzioni e Management Network
Settore: Multisettore
Funzione: Logistica
Requirement
For a client operating in the technical support sector, it was essential to reduce the time between the identification of a fault and the availability of the spare part required to restore the equipment.
The process was characterized by manual activities involving field technicians, work controllers, warehouse staff, and the purchasing department, resulting in delays, data entry errors, and difficulties in monitoring the status of requests.
The objective was to create an integrated and automated workflow that would enable a fully digitalized, fast, accurate, and fully traceable management of spare part requirements, connecting all involved departments directly.
Implementation
The solution developed with ARXivar Document & Workflow Platform enabled the entire spare parts management process to be digitized and automated, integrating directly with the company’s ERP database.
The process starts from the technical report compiled after the intervention. Through a dedicated form, the spare part code and job number are entered; ARXivar automatically retrieves all related information such as customer data, machine serial number, contract details, and other technical information, eliminating the need for manual input.
Submitting the request automatically triggers a workflow involving the Order Manager for inventory availability verification.
Based on the outcome of the check, the system manages the next steps:
- Immediate availability of the spare part in stock and initiation of picking activities
- Automated order management with the supplier in case of unavailability
- Automatic notifications to all involved departments regarding the request status
- Preventive identification of the spare part for the customer and equipment already upon goods arrival
Thanks to process automation and real-time information sharing, all involved business functions operate on consistent and up-to-date data, improving overall service efficiency.
Results
Soluzioni e Management Network
For over twenty years Soluzioni e Management Network srl has been supporting companies and professionals on their path of growth and digital innovation, offering software solutions, specialized consulting, and tailored IT services. Our goal is to turn technology into a concrete tool for improving efficiency, organization, and competitiveness.
Thanks to a consultancy-driven approach, we analyze each client’s needs and identify the most suitable solutions to optimize business processes and support business development. We operate across areas ranging from management systems to document management, from privacy consulting to hardware and software infrastructure, as well as communication solutions and mobile working tools.
The experience gained over time and the expertise of our team allow us to provide reliable and qualified support, guiding each company through its digital transformation journey with professionalism, innovation, and a focus on results.
