Each process involves a elated set of activities for its implementation. However, many of these are characterised by time-consuming, error-prone and therefore very costly manual handling.
What is workflow automation?
Workflow automation allows you to define a series of tasks to complete a process and remove all manual steps.
1.ANALYSIS
Identify manual and repetitive tasks that could benefit from workflow automation.
2.OBJECTIVES
The benefits of workflow automation can be different:
- Increasing ROI
- Faster time-to-market
- Increased team productivity.
3. CREATE A TEAM
The success of the project depends on the cooperation of interested parties. Communicate benefits to process managers and encourage feedback.
4. DESIGN THE WORKFLOW
Define the process with a workflow management platform and assign permissions and rules for each task and user.
5. KPI AND ROI MEASUREMENT
The purpose of automation cannot be fully achieved until the results obtained are measured and compared to the previous management.
How does workflow automation help you?
From Human Resources to Administration, from Customer Service to Marketing: workflow automation can free all departments from the burden of manual processes.
Some examples:
HUMAN RESOURCES
- Drastically reducing printed paper
- Ensuring compliance of all processes
- Improving visibility of process steps
ADMINISTRATION
- Drastically reduce paperwork
- Ensuring compliance of all processes
- Improving visibility of process steps
MARKETING
- Delegate repetitive and secondary tasks to the system
- Collaborate on the same process across multiple sites
- Send contextual welcome, gratitude or promotional emails
SUPPORT
- Assigning tickets to users according to workloads
- Avoid duplicate support requests
- Speed up response times
